Terms of Service
These Terms of Service (these “Terms”) are entered into by and between Trusted Twin (as defined below) and the person or entity registering to use the Service (such entity or individual, the “Subscriber”) on the Trusted Twin website – www.trustedtwin.com (the “Site”). “Trusted Twin” means Trusted Twin Sp. z o.o., a limited liability company with business address at Norwida 1, 80-280 Gdańsk, Poland, TAX ID NO: PL9571135459, KRS: 0000913880.
These Terms are effective as of the date that they are accepted by the Subscriber (the “Effective Date”).
ANY SUBSCRIBER INTENDING TO ORDER SERVICES PROVIDED BY TRUSTED TWIN IS REQUESTED TO READ THESE TERMS OF SERVICE CAREFULLY PRIOR TO PLACING HIS/HER ORDER, AS THESE TERMS SHALL APPLY TO ANY AND ALL ORDERS, CONTRACTS AND AGREEMENTS CONCLUDED BETWEEN THE SUBSCRIBER AND TRUSTED TWIN ON THE SITE. BY SUBSCRIBING TO USE OUR SERVICES ANY SUBSCRIBER EXPLICITLY AGREES TO BE BOUND BY ALL OF THE TERMS AND CONDITIONS REFERRED TO HEREIN. FOR THE AVOIDANCE OF DOUBT, ANY ORDER MADE ON THE SITE SHALL BE DEEMED AS FULL ACCEPTANCE OF THESE TERMS. IF YOU SHALL NOT AGREE TO ANY PROVISIONS OF THESE TERMS, PLEASE REFRAIN FROM USING THE SITE AND PLACING SUCH ORDER FOR SERVICES. FULL TEXT OF THESE TERMS IS AVAILABLE AT THE SITE AND EACH SUBSCRIBER IS FULLY ENTITLED TO DOWNLOAD, STORE AND RECORD THESE TERMS.
IF THESE TERMS ARE BEING ENTERED INTO BY A SUBSCRIBER THAT IS AN ENTITY, THEN BY STARTING A SUBSCRIPTION TO OUR SERVICES (EVEN A FREEMIUM VERSION OF THE SUBSCRIPTION), THE INDIVIDUAL DOING SO HEREBY REPRESENTS AND WARRANTS THAT HE/SHE IS AUTHORIZED BY SUBSCRIBER TO BIND SUBSCRIBER TO THESE TERMS.
THE SERVICE RENDERED BY TRUSTED TWIN ON THE SITE IS DEVELOPED AND OFFERED SOLELY ON BUSINESS TO BUSINESS BASIS. TRUSTED TWIN PROVIDES THE SERVICE ONLY FOR BUSINESS OR CORPORATE PROFESSIONAL PARTNERS AND REFRAINS FROM KNOWINGLY PROVIDING THE SERVICE TO THE CONSUMERS, UNDERSTOOD AS NATURAL PERSONS WHO ORDER THE SERVICE WITHOUT DIRECT RELATION TO THEIR COMMERCIAL OR PROFESSIONAL ACTIVITY. THEREFORE, EVEN IN THE ABSENCE OF PROVISION BY THE SUBSCRIBER OF FULL DATA INDICATING HIS OR HER CORPORATE OR BUSINESS AFFILIATION, WE SHALL DEEM THAT SUCH SUBSCRIBER ORDERS THE SERVICES FOR THE PURPOSES RELATED DIRECTLY TO HIS OR HERS PROFESSIONAL ACTIVITY AND THAT THE SERVICES RENDERED HEREUNDER SHALL BE OF PROFESSIONAL NATURE AND PURPOSE FOR SUCH AN INDIVIDUAL. HOWEVER, IN THE EVENT THE SERVICES RENDERED HEREUNDER ARE ORDERED BY A CONSUMER, OR, AN ENTREPRENEUR WHO IS A NATURAL PERSON AND FOR WHOM SUCH SERVICES ARE NOT OF PROFESSIONAL NATURE AND PURPOSE CONSIDERING THE SUBJECT OF THE COMMERCIAL ACTIVITY PERFORMED BY SUCH AN ENTREPRENEUR, ANY PROVISIONS OF THESE TERMS THAT WOULD BE CONTRARY TO THE ABSOLUTELY BINDING PROVISIONS OF LAW THAT PROHIBIT USE OF SUCH PROVISIONS AGAINST SUCH NON-PROFESSIONALS, SHALL NOT BE BINDING UPON SUCH NON-PROFESSIONALS AND SHALL BE REPLACED WITH RELEVANT PROVISIONS OF APPLICABLE LAWS.
- “Account” means the user account, user name and API credentials associated with Subscriber with administrative powers. For the avoidance of doubt, each Account is held solely for one Subscriber who is a party to the contract with Trusted Twin but each Account may be used by multiple persons authorized by the Subscriber.
- “Beta Test” means Subscriber testing of the beta version of Services and may include, but is not limited to, alterations to the Services, modifications to how the Services are offered or provided, and changes to the software; usually designed to test for bugs, usability issues, or to evaluate user experience.
- “Confidential Information” has the meaning ascribed to it in Section 10.
- “Feedback” has the meaning ascribed to it in Section 5.
- “Free Subscription” has the meaning ascribed to it in Section 3.2.“Intellectual Property Rights” means all forms of proprietary rights, titles, interests and ownership relating to patents, copyrights, trademarks, trade dresses, trade secrets, know-how, mask works, droit moral (moral rights) and all similar rights of every type that may exist now or in the future in any jurisdiction, including without limitation all applications and registrations therefore and rights to apply for any of the foregoing.
- “Login Credentials” has the meaning ascribed to it in Section 3.3.
- “Malicious Software” has the meaning ascribed to it in Section 2.3.
- “Payment” has the meaning ascribed to it in Section 4.1.
- “Planned Downtime” has the meaning ascribed to it in Section 2.2.
- “Prohibited Jurisdiction” has the meaning ascribed to it in Section 13.
- “Registration” has the meaning ascribed to it in Section 3.2.
- “Service” means the user interface and API hosted and made available as a software-as-a-service called “Trusted Twin”. References to “Service” herein shall be deemed to refer to the specific version of the Service referenced in the Subscription Plan.
- “Subscriber Data” means any and all data, information, content and materials created by Subscriber through use of the Service or uploaded or imported into the Service by or on behalf of Subscriber, including without limitation all data stored around Digital Twins.
- “Subscription Plan” means the Trusted Twin subscription plan Subscriber has elected to subscribe to, as described on Trusted Twin’s website.
- “Subscription Term” has the meaning ascribed to it in Section 6.1.
- “Taxes” has the meaning ascribed to it in Section 4.6.
- “Usage Data” has the meaning ascribed to it in Section 2.10.
2.1 Provision of Service. Subject to these Terms, Trusted Twin shall provide Subscriber the right to access and use the Service during the Subscription Term consistent with the Subscription Plan Subscriber has subscribed to, solely: (i) for Subscriber’s own use for purposes of storing and sharing data around Digital Twin objects; (ii) in the manner enabled by Trusted Twin; and (iii) in accordance with all applicable documentation and any usage limitations, rules or guidelines Trusted Twin may provide. Trusted Twin reserves the right to further develop the Service, and thus to modify and update the features and functionality of the Service occasionally in its sole discretion. Except for as expressly set forth herein, Subscriber is solely responsible for purchasing and configuring all hardware, software and services that may be necessary or desirable for Subscriber’s use of the Service. Subscriber agrees to use the Service in compliance with all applicable laws, rules and regulations, including without limitation laws relating to non-discrimination in employment, wage and hour laws and all other employment and labor laws.
2.2. Service Availability. Trusted Twin will use commercially reasonable efforts to ensure that the Service is available twenty-four hours a day, seven days a week. However, Trusted Twin makes no representation, warranty or guarantee regarding the continuous availability or performance of the Service. Subscriber acknowledges that the Service may be unavailable for use occasionally without notice to Subscriber. Trusted Twin will use commercially reasonable efforts to make the Service continuously available to Subscriber, subject to scheduled maintenance, upgrades and emergency repairs or due to failure of telecommunications links and equipment. Reasonable steps will be taken by Trusted Twin to minimize such disruption where it is within Trusted Twin’s reasonable control. Trusted Twin reserves the right to temporarily suspend Subscriber’s access to and use of the Service: (i) during planned downtime for upgrades and maintenance to the Service, of which Trusted Twin will use commercially reasonable efforts to notify Subscriber in advance via e-mail or through the Service (“Planned Downtime”); (ii) if Trusted Twin suspects or detects any Malicious Software connected to Subscriber’s Account or use of the Service by Subscriber. Trusted Twin will use commercially reasonable efforts to schedule Planned Downtime for nights, weekends and other off-peak hours (Pacific Standard Time Zone).
2.3 Restrictions. Subscriber acknowledges that use of the Service is provided for Subscriber’s own design purposes only, and agrees not to use the Service for the benefit of any third party (provided that this does not prevent Subscriber from using the Service to perform design work for a Subscriber customer within the framework of his or hers commercial or professional activity). Subscriber agrees not to, not to attempt to, nor allow any third party to: (i) copy, distribute, lend, license, sublicense, sell, resell, time share, lease or transfer the Service or otherwise commercially exploit or make the Service available to any third party, (ii) decipher, decompile, reverse engineer or disassemble the Service or otherwise attempt to reconstruct or discover any source code, underlying ideas, algorithms, file formats or programming interfaces of the Service, (iii) adapt, modify or hack the Service or otherwise attempt to gain unauthorized access to the Service or related systems or networks; (iv) create derivative works based on the Service; (v) modify, remove or obscure any copyright, trademark, patent or other notices or legends that appear in the Service or during the use and operation thereof; (vi) falsely imply any association or sponsorship with Trusted Twin; (vii) publicly disseminate performance information or analysis (including benchmarks) relating to the Service; (viii) utilize any software or technology designed to circumvent any license keys or copy protection used in connection with the Service; (ix) use the Service in any unlawful manner, including, but not limited to, violation of any person’s privacy rights; (x) use the Service in any manner that interferes with or disrupts the integrity or performance of the Service and its components; (xi) use the Service to knowingly post, send, transmit, upload, link to or store any viruses, malware, Trojan horses, time bombs or any other similar harmful software (“Malicious Software”); (xii) use the Service to knowingly post, send, transmit, upload, link to or store any content that is unlawful, racist, hateful, abusive, libelous, obscene or discriminatory; or (xiii) use the Service to develop a competitive service or product offering. Subscriber may not use any automated means, including agents, robots, scripts or spiders, to access or manage the Service, except solely to the extent as may be specifically enabled and authorized by Trusted Twin. Subscriber is responsible for compliance with the provisions of these Terms by any and all persons using the Service under Subscriber’s Account.
2.4 Suspension/Termination. Without limiting the generality of Section 6.3, Trusted Twin may limit, suspend or terminate Subscriber’s access to or use of the Service and/or terminate these Terms at any time if: (i) Subscriber’s bandwidth usage significantly exceeds the average bandwidth usage (as determined solely by Trusted Twin) of other Trusted Twin subscribers; (ii) (ii) in the sole discretion of Trusted Twin, such action is necessary to prevent material errors or harm to any system or network, or to limit Trusted Twin’s liability; or (iii) Subscriber attempts to access or use the Service in an unauthorized manner, including without limitation, any infringements of Section 2.3 above, any attempt to gain access to data or information relating to any other users of the Service or any use that infringes third party Intellectual Property Rights or violates any applicable law, rule or regulation.
2.5 Third Party Services. The Service may include features or functionality that interoperate with online services operated by third parties (such services, “Third Party Services”), pursuant to agreements between Trusted Twin and the operators of such Third Party Services (such agreements, “Third Party Agreements” and such operators, “Operators”) or through application programming interfaces or other means of interoperability made generally available by the Operators (“Third Party APIs”) which Trusted Twin does not control. Third Party Agreements and Third Party APIs (and the policies, terms and rules applicable to Third Party APIs) may be modified, suspended or terminated at any time. Trusted Twin shall have no liability with respect to any of the foregoing. Without limiting the foregoing, when Subscriber uses functionalities which interoperate with online services operated by Third Parties, the Subscriber is responsible for ensuring that Subscriber’s use of the Service in connection with Third Party Services complies with all policies, terms and rules applicable thereto.
2.6 Support. Provided that Subscriber timely pays all Payment due hereunder, Trusted Twin shall provide during the Term reasonable technical support to Subscriber regarding the use of the Service during Trusted Twin’s normal business hours (which currently are 8am – 5pm Central European Time, but may be changed from time to time) via e-mail sent to firstname.lastname@example.org. Responses from Trusted Twin may be delayed if the inquiry is submitted on the weekend or during a weekday after business hours.
2.7 Complaints. In the event the Subscriber finds any malfunctions or errors of the Service which constitutes infringement of these Terms of Service attributable to Trusted Twin, he shall file a complaint via e-mail sent to email@example.com. Such complaints shall be dealt with by Trusted Twin during normal business hours (which currently are 8am – 5pm Central European Time, but may be changed from time to time) via e-mail sent to the Subscriber, no later than within five (5) days from delivery of such complaint. Responses from Trusted Twin may be delayed if the complaint is incomplete, that is, fails to provide the details required to identify such malfunction or infringement. In the event Trusted Twin considers the complaint legitimate, it shall use commercially reasonable efforts to remedy the defaults indicated in such complaint without unnecessary delay.
2.8 Control. Subscriber acknowledges and agrees that Trusted Twin has no obligation to monitor or edit the Subscriber Data, and that as between the parties Subscriber is solely responsible therefor. Trusted Twin reserves the right to remove any Subscriber Data which Trusted Twin becomes aware may violate these Terms or infringe, misappropriate or violate any third party Intellectual Property Right or privacy right.
2.9 Subscriber-Owned Data. As between the parties, Subscriber shall own all right, title and interest in and to Subscriber Data. The Subscriber explicitly authorizes Trusted Twin to process the Subscriber Data for the limited reasons and purposes listed hereunder which is called “a license” in the legal language. The Subscriber Data remains the Subscriber’s property but it’s usage under such limited license by Trusted Twin may be necessary in particular to perform the Service, improve the Service, use third-party service providers or to perform Trusted Twin’s legal obligations. Therefore, Subscriber hereby grants Trusted Twin a non-exclusive, worldwide license to use, reproduce, modify, create derivative works of, display, perform and transmit the Subscriber Data in connection with Trusted Twin’s operation of the Service and as otherwise authorized herein. Trusted Twin may use and disclose Subscriber Data as follows: (i) Trusted Twin may use Subscriber Data for Trusted Twin’s internal business purposes (such as analyzing usage of and developing and improving Trusted Twin’s products and services); (ii) Trusted Twin may disclose Subscriber Data to its third-party service providers that assist it in making the Service available as is reasonably necessary for such assistance, subject to appropriate confidentiality obligations; and (iii) Trusted Twin may disclose Subscriber Data as may be required by law or legal process.
2.10 Usage Data. As between the parties, Trusted Twin shall own all right, title and interest in and to all data collected by Trusted Twin in connection with the operation of the Service and Subscriber’s use thereof (“Usage Data”). Usage Data may include, by way of example and not limitation, when and how often Subscriber uses the Service and which Service features are used the most often. Trusted Twin will not disclose Usage Data or Subscriber Data to any third party in a manner that identifies Subscriber without Subscriber’s consent other than (i) disclosure to the Trusted Twin’s third-party service providers who use it for the benefit of Trusted Twin and the Subscriber and subject to reasonable confidentiality terms; or (ii) as may be required by law or legal process.
2.11 Security. Subscriber acknowledges that: (i) the Service uses the Internet for data transfer and Internet-connected servers to store Subscriber Data and Usage Data; (ii) while Trusted Twin uses commercially reasonable security measures with respect to such servers, no security measures are 100% effective, and (iii) that Internet communications have inherent insecurities. As such, Trusted Twin does not represent or warrant the security of the Subscriber Data.
2.12 Beta Test. From time to time and at our sole discretion, Trusted Twin may initiate Beta Tests. Trusted Twin may implement, run, suspend, or terminate a Beta Test at any time without notice or liability, and does not guarantee that a tested product, service, modification, upgrade, or other adjustment to the Site, Services, or means of providing the Services, will become part of the Services. Trusted Twin may deliver (and subsequently cease delivering) a Beta Test to all or any subset of Subscribers at its discretion without prior permission at any time. If Trusted Twin decides to incorporate a beta tested product or service into the Services, Trusted Twin may adjust its prices accordingly, pursuant to Section 4.1(a) below. Trusted Twin accepts no liability for any consequences resulting from, or related to, Subscriber’s participation in a Beta Test.
3.1 Service Account. When Subscriber signs up and pays for a Subscription Plan, Trusted Twin will provide Subscriber with an Account within the Service and administrative powers.
3.2 Free Subscription. Trusted Twin allows Subscribers to apply to try the Service free of charge within the limitations described on Trusted Twin’s website, subject to any extension Subscriber may qualify for, as determined by Trusted Twin (a “Free Subscription”). To do so, a Subscriber must submit to Trusted Twin a completed registration through Trusted Twin’s website (“Registration”). If the registration is approved (which approval may be withheld in the sole discretion of Trusted Twin), the Subscriber will receive an e-mail containing all necessary information in order for Subscriber to log into the Service. There is no obligation to create a Paid Subscription once the Free Subscription limitations are reached. Use of the Service during a Free Subscription is provided solely for evaluation of the features of the Service. The Service may not be used commercially during a Free Subscription. Trusted Twin may terminate any Account with Free Subscription which is used for commercial purposes, if, despite notice from Trusted Twin, the Subscriber continues to use the Free Subscription for commercial purposes. Trusted Twin shall bear no liability for such termination. If the Subscriber chooses to subscribe to the paid Service once the Free Subscription limitations are reached, all Account settings and customizations will be saved and immediately accessible to Subscriber.
3.3 Login Credentials. Subscriber’s Account will be provided with a unique user name and authentication token sent to email address (“Login Credentials”). Login Credentials must not be shared among multiple individuals. Each of the users of the Service shall use all reasonable means to secure their Login Credentials and shall promptly notify Trusted Twin if it suspects that the user name, authentication token or API key have been compromised. In order to further ensure confidentiality of use of the Service by the Subscriber, Trusted Twin does not store API keys assigned or used by the Subscriber, nor does Trusted Twin make any copies thereof. Therefore, the Subscriber shall take utmost care not to dispose of or lose such API keys, as in event the Subscriber loses such API Keys, Trusted Twin will not be able to restore access to the Subscriber’s Data, whereas, in event any unauthorized third party takes control over the Subscriber’s API Keys, such party will also gain access to the Subscriber Data.
3.4. Communications. Trusted Twin may communicate with Subscriber using the e-mail provided by Subscriber during Registration or using the messaging options within the Service (in-app messaging). Trusted Twin and Subscriber may choose to communicate with other means subject to preceding mutual arrangements between Trusted Twin and Subscriber by an e-mail or in writing. Subscriber agrees that all agreements, notices, disclosures and other communications provided by Trusted Twin electronically satisfy any legal requirement that such communication be in writing.
4. Subscription plan; Payment
a) Payment. All charges associated with Subscriber’s access to and use of the Service (“Payment”) are due according to a monthly or yearly prepayment schedule that automatically charges Subscriber. If Subscriber fails to pay the Payment within five (5) business days of Trusted Twin’s notice to Subscriber that payment is due or delinquent, or if Subscriber does not update payment information upon Trusted Twin’s request, in addition to Trusted Twin’s other remedies, Trusted Twin may suspend or terminate access to and use of the Service by Subscriber. All sales are final. Trusted Twin reserves the right to adjust pricing for the Service in any manner and at any time as Trusted Twin may determine in its sole and absolute discretion. Except as otherwise expressly provided for in these Terms, any price changes to Subscriber’s Service will take effect following e-mail notice to Subscriber, starting from the new Subscription term.
b) RECURRING BILLING. BY STARTING A SUBSCRIPTION AND PROVIDING OR DESIGNATING A PAYMENT METHOD, SUBSCRIBER AUTHORIZES TRUSTED TWIN TO CHARGE TO SUBSCRIBER’S PAYMENT METHOD TRUSTED TWIN’S STANDARD SUBSCRIPTION CHARGES FOR THE SUBSCRIPTION PLAN TO WHICH SUBSCRIBER HAS SUBSCRIBED AS OF THE TIME SUCH SUBSEQUENT TERM COMMENCES, AND ANY OTHER CHARGES SUBSCRIBER MAY INCUR IN CONNECTION WITH SUBSCRIBER’S USE OF THE SERVICES. SUBSCRIBER ACKNOWLEDGES THAT THE AMOUNT BILLED MAY VARY FROM PERIOD TO PERIOD FOR REASONS THAT MAY INCLUDE DIFFERING AMOUNTS DUE TO PROMOTIONAL OFFERS AND/OR CHANGING OR ADDING SERVICES, AND SUBSCRIBER AUTHORIZES TRUSTED TWIN TO CHARGE SUBSCRIBER’S PAYMENT METHOD FOR SUCH VARYING AMOUNTS, WHICH MAY BE BILLED PERIODICALLY IN ONE OR MORE CHARGES.
c) AUTOMATIC UPGRADE TO HIGHER SUBSCRIPTION PLAN. PLEASE BE AWARE THAT EACH SUBSCRIPTION PLAN HAS ITS LIMITATIONS. THERE ARE 4 (FOUR) KEY LIMITATIONS OF EACH SUBSCRIPTION PLAN THAT APPLY TO THE FOLLOWING PARAMETERS: LEDGERS, API EVENTS, STORAGE AND TRANSFER, AMONG WHICH ONLY TRANSFER AND API EVENTS ARE RENEWED WITH EACH BILLING PERIOD. DETAILS OF LIMITATIONS APPLICABLE TO THE RELEVANT PLAN CAN BE FOUND HERE: https://trustedtwin.com/pricing/
ONCE THE SUBSCRIPTION LIMITATIONS ARE REACHED, THE SUBSCRIBER AUTHORIZES TRUSTED TWIN TO AUTOMATICALLY UPGRADE THE SUBSCRIBER TO A HIGHER SUBSCRIPTION PLAN. FOR THE BILLING PERIOD IN WHICH THE SUBSCRIPTION LIMITATIONS ARE EXCEEDED, TRUSTED TWIN IS ENTITLED TO CHARGE THE SUBSCRIBER WITH THE FEE FOR UPGRADED SUBSCRIPTION PLAN.
IF THE SUBSCRIBER REACHES THE LIMITATIONS OF THE FREE SUBSCRIPTION, TRUSTED TWIN UPGRADES THE SUBSCRIBER TO THE PAID SUBSCRIPTION PLAN ONLY WHEN THE SUBSCRIBER HAS PREVIOUSLY LINKED THE ACCOUNT WITH THE CREDIT CARD OR OTHER METHOD OF PAYMENT WHICH ALLOWS TRUSTED TWIN TO AUTOMATICALLY CHARGE THE SUBSCRIBER WITH PAYMENTS. OTHERWISE, ONCE THE LIMITATIONS OF THE FREE SUBSCRIPTION ARE REACHED, THE ACCESS TO SERVICE, WITHIN THE SCOPE THAT IS SUBJECT OF RELEVANT LIMITATION, IS WITHHELD UNTIL THE START OF NEXT BILLING PERIOD.
4.2 Payment Processing. All fees are payable in U.S. Dollars. Trusted Twin uses third-party service providers (each, a “Processor”) for payment services (e.g., credit card transaction processing, merchant settlement, and any related service fees). Trusted Twin’s Processor is currently Stripe Inc. By using the Site or Services, Subscriber agrees to be bound by Processor’s Terms of Service (currently accessible at: https://stripe.com/us/terms); Subscriber hereby consents to provide and authorize Trusted Twin and Processor to share any information and payment instructions Subscriber provides to the extent required to complete the payment transactions in accordance with these Terms, including personal, financial, credit card payment, and transaction information. If Subscriber is interested in an alternative payment mechanism, please contact Trusted Twin at firstname.lastname@example.org. Trusted Twin is entitled to change the Processor or add further Processors during the term of Subscription Plan – such changes shall not require amendments of these Terms, however, Trusted Twin shall notify the Subscriber about any such amendment without undue delay and inform the Subscriber about the relevant Terms of Service of such new Processors.
4.3 Invoices. The Subscriber agrees that all invoices issued by Trusted Twin in relation to the Service and Subscription Plan, shall be issued solely in an electronic form (PDF) and sent to the email address indicated by the Subscriber.
4.4 Payment Information. All payment information that Subscriber provides in connection with the Services must be accurate, current and complete. SUBSCRIBER REPRESENTS AND WARRANTS THAT SUBSCRIBER HAS THE LEGAL RIGHT TO USE ANY PAYMENT CARD(S) OR OTHER PAYMENT MEANS USED TO PAY ANY FEE OR CHARGE. By providing Trusted Twin or Processor with Subscriber’s payment information, Subscriber agrees that Processor is authorized to immediately invoice Subscriber for all fees and charges due and payable to Trusted Twin hereunder and that no additional notice or consent is required. Subscriber agrees to immediately notify Trusted Twin and Processor (as applicable) of any change to Subscriber’s payment information.
4.5 Refunds on Termination. No refunds or credits for Payment or other fees or payments will be provided to Subscriber if Subscriber elects to terminate Subscriber’s subscription to the Service or cancel Subscriber’s Account prior to the end of Subscriber’s then effective Subscription Term.
4.7 Taxes. Unless otherwise stated, Trusted Twin’s charges do not include any taxes, levies, duties or similar governmental assessments, including value-added, sales, use or withholding taxes assessable by any local, state, provincial or foreign jurisdiction (collectively “Taxes”). Subscriber is responsible for paying Taxes except those assessable against Trusted Twin based on its net income, and Subscriber will indemnify and hold harmless Trusted Twin and Processor from any and all Taxes, including sales tax, based on any payments made or received by Subscriber in connection with the Services. Any taxes imposed on payments will be Subscriber’s sole responsibility. Even in the event that due to tax legislation applicable at the Subscriber place of incorporation, Payments due to Trusted Twin shall be charged with withholding tax or other tax applicable to license fees, the Payment that shall be credited to Trusted Twin shall be made net of any such taxes. Trusted Twin will invoice Subscriber for such Taxes if Trusted Twin believes it has a legal obligation to do so and Subscriber agrees to pay such Taxes if so invoiced. If Trusted Twin is legally required to report such information, Subscriber will provide Trusted Twin with official receipts issued by the appropriate taxing authority, or other such evidence that Subscriber has paid all applicable taxes.
5.1 Trusted Twin Intellectual Property Rights. As between the parties, Trusted Twin owns all right, title and interest (including all Intellectual Property Rights) in and to the Service (including without limitation all underlying source code, algorithms and models) and any software, technology, materials and information owned by Trusted Twin prior to the Effective Date or created, authored, developed, made, conceived or reduced to practice by Trusted Twin after the Effective Date. Nothing herein shall be construed to transfer any rights, title or ownership of the Service or any Trusted Twin software, technology, materials, information or Intellectual Property Rights to Subscriber.
5.2 Subscriber’s Feedback. Subscriber is not required to provide any ideas, feedback or suggestions regarding any of Trusted Twin’s products or services (“Feedback”) to Trusted Twin. To the extent Subscriber does provide any Feedback to Trusted Twin, Subscriber agrees to assign and hereby does assign all right, title and interest in and to such Feedback to Trusted Twin and acknowledges that Trusted Twin may freely use, reproduce, modify, distribute, make, have made, sell, offer for sale, import and otherwise exploit in any manner such Feedback without payment of any royalties or other consideration to Subscriber.
6. Term; Termination
6.1 Term. These Terms shall be effective as of the Effective Date and will terminate at the end of the Subscription Plan period (the “Subscription Term”).
6.2 Renewal. UNLESS CANCELLED PURSUANT TO SECTION 6.3 (CANCELLATION) BELOW BEFORE THE END OF SUBSCRIBER’S CURRENT SUBSCRIPTION TERM THAT HE OR SHE WANTS TO CANCEL THE SUBSCRIPTION PLAN, SUBSCRIBER’S SUBSCRIPTION PLAN WILL AUTOMATICALLY CONTINUE AND SUBSCRIBER AUTHORIZES TRUSTED TWIN (WITHOUT NOTICE, UNLESS REQUIRED BY APPLICABLE LAW) TO COLLECT THE THEN-APPLICABLE SUBSCRIPTION FEE AND ANY TAXES, USING ANY ELIGIBLE PAYMENT METHOD WE HAVE ON RECORD FOR SUBSCRIBER.
6.3 Cancellation. Either Subscriber or Trusted Twin may elect to terminate Subscriber’s Account and subscription to the Service as of the end of Subscriber’s then current Subscription Term by providing notice, in accordance with these Terms, on or prior to the date two (2) days preceding the end of such Term. A SUBSCRIBER MAY CANCEL HIS OR HER ACCOUNT THROUGH THE TRUSTED TWIN WEB PAGE (WWW.TRUSTEDTWIN.COM), OR SUBSCRIBER CAN TERMINATE THE SUBSCRIPTION VIA E-MAIL SENT TO HELLO@TRUSTEDTWIN.COM. UNLESS SUBSCRIBER’S ACCOUNT AND SUBSCRIPTION TO THE SERVICE IS SO TERMINATED, SUBSCRIBER’S SUBSCRIPTION TO THE SERVICE WILL RENEW ON A REGULAR BASIS.
6.4 Termination by the Subscriber. If Subscriber terminates Subscriber’s subscription to the Service or cancels Subscriber’s Account prior to the end of Subscriber’s then effective Subscription Term, or Trusted Twin effects such termination or cancellation pursuant to Section 2.4, in addition to other amounts Subscriber may owe Trusted Twin, Subscriber must immediately pay any then unpaid Subscription Charges associated with the remainder of such Subscription Term. This amount will not be payable by Subscriber in the event Subscriber terminates Subscriber’s subscription to the Service or cancel Subscriber’s Account as a result of a material breach of these Terms by Trusted Twin, provided that Subscriber provides advance notice of such breach to Trusted Twin and afford Trusted Twin not less than thirty (30) days to reasonably cure such breach.
6.5 Termination by the Trusted Twin. Trusted Twin reserves the right to modify, suspend or terminate the Service (or any part thereof), Subscriber’s Account or Subscriber’s right to access and use the Service, and remove, disable and discard any of the Subscriber Data if Trusted Twin believes that Subscriber has violated these Terms. Unless legally prohibited from doing so, Trusted Twin will use commercially reasonable efforts to contact Subscriber directly via email to notify Subscriber when taking any of the foregoing actions. Trusted Twin shall not be liable to Subscriber or any other third party for any such modification, suspension or discontinuation of Subscriber’s right to access and use the Service. Any suspected fraudulent, abusive, or illegal activity by Subscriber may be referred to law enforcement authorities at Trusted Twin’s sole discretion.
6.6 Effect of Termination. All rights and obligations of the parties hereunder shall terminate upon expiration or termination of these Terms, provided that Sections 1, 2.3 through 2.5, 2.8 through 2.11, 4 (with respect to any accrued but unpaid amounts), 5, 6.3, 6.4, 6.5 and 7 through 12 shall survive expiration or termination of these Terms.
7. Representations and warranties
7.1 Mutual. Each party represents and warrants to the other party that: (i) it has the full power and authority to enter into these Terms; and (ii) these Terms constitute a legal, valid and binding obligation when executed and delivered.
7.2 Subscriber. Subscriber represents and warrants to Trusted Twin that: (i) it has all right, title, and interest in and to the Subscriber Data necessary for its use in connection with the Service; (ii) it shall not use the Service in a manner or in connection with any activity that would violate any law, rule or regulation, including those relating to privacy or data protection, employment and labor laws or the CAN-SPAM Act; and (iii) the Subscriber Data (including the storage, reproduction, and use thereof as contemplated hereunder) does not and will not (x) infringe upon, violate or misappropriate the Intellectual Property Rights of any third party or (y) slander, defame or libel any person.
Subscriber agrees to, at its own expense, defend, indemnify and hold harmless Trusted Twin and its directors, officers and employees from and against any liabilities, damages, losses, judgments, costs, expenses (including reasonable attorney’s fees), claims, actions, demands and suits arising out of or relating to any actual or alleged breach by Subscriber of any covenant, representation or warranty of these Terms or any use or misuse by Subscriber of the Service, except to the extent any of the foregoing arises directly from the gross negligence or willful misconduct of Trusted Twin.
THE SERVICE AND SITE ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. EXCEPT AS EXPRESSLY SET FORTH IN THESE TERMS ANY WARRANTIES, EXPRESS OR IMPLIED, WITH RESPECT TO THE SUBJECT MATTER OF THESE TERMS, AND EACH PARTY EXPRESSLY DISCLAIMS THE IMPLIED WARRANTIES OF MERCHANTABILITY, NONINFRINGEMENT, FITNESS FOR A PARTICULAR PURPOSE AND IMPLIED WARRANTIES ARISING FROM COURSE OF DEALING OR PERFORMANCE. TRUSTED TWIN AND ITS SUPPLIERS, LICENSORS, PARTNERS AND SERVICE PROVIDERS DO NOT WARRANT THAT THE FUNCTIONALITY PROVIDED BY THE SERVICE WILL BE CORRECT, UNINTERRUPTED, TIMELY OR ERROR-FREE OR THAT DEFECTS WILL BE CORRECTED. TRUSTED TWIN DOES NOT WARRANT THE RESULTS OF USE OF THE SERVICE.
Each party shall keep confidential all information and materials provided or made available by the other party that is marked as confidential or proprietary or (for orally disclosed information) is identified as confidential or proprietary at the time of disclosure and confirmed in writing (including e-mail) as such within fifteen (15) days of the disclosure (“Confidential Information”). The features, functionality and content of the Service, any Service documentation, and any information regarding planned modifications or updates to the Service or other Trusted Twin products and services constitutes Confidential Information of Trusted Twin. Each party shall keep and instruct its employees and agents to keep Confidential Information confidential by using at least the same care and discretion as used with that party’s own confidential information, but in no case less than a prudent and reasonable standard of care. Neither party shall use Confidential Information other than for purposes of performing its obligations hereunder or as authorized by the disclosing party. Information or materials shall not constitute Confidential Information if it is: (i) in the public domain through no fault of the receiving party, (ii) known to the receiving party prior to the time of disclosure by the disclosing party, (iii) lawfully and rightfully disclosed to the receiving party by a third party on a non-confidential basis, (iv) developed by the receiving party without reference to Confidential Information or (v) required to be disclosed by law or legal process, provided that the receiving party promptly provide notice to the disclosing party of such request or requirement so the disclosing party may seek appropriate protective orders. If any party, its employees or agents breaches or threatens to breach the obligations of this Section 10, the affected party may seek injunctive relief from a court of competent jurisdiction, in addition to its other remedies, as the inadequacy of monetary damages and irreparable harm are acknowledged.
11. Limitation of liability
TRUSTED TWIN SHALL NOT BE LIABLE TO SUBSCRIBER IN CONNECTION WITH THESE TERMS FOR ANY PUNITIVE, INCIDENTAL, INDIRECT, SPECIAL, RELIANCE OR CONSEQUENTIAL DAMAGES, INCLUDING LOST BUSINESS, REVENUE, OR PROFITS, WHETHER BASED ON BREACH OF CONTRACT, TORT (INCLUDING NEGLIGENCE), OR OTHERWISE, AND WHETHER OR NOT TRUSTED TWIN WAS ADVISED OF THE POSSIBILITY OF SUCH LOSS OR DAMAGES. IN NO EVENT WILL TRUSTED TWIN’S AGGREGATE LIABILITY AND DAMAGES IN CONNECTION WITH THESE TERMS EXCEED THE AGGREGATE PAYMENTS MADE BY SUBSCRIBER TO TRUSTED TWIN HEREUNDER DURING THE TWELVE MONTHS PRECEDING THE DATE OF THE CLAIM. THE PARTIES AGREE THAT THE LIMITATIONS AND DISCLAIMERS OF LIABILITY SET FORTH IN THIS SECTION 11 WILL APPLY EVEN IF ANY LIMITED REMEDY SPECIFIED IN THESE TERMS ARE FOUND TO HAVE FAILED OF ITS ESSENTIAL PURPOSE AND REGARDLESS OF THE THEORY OF LIABILITY. THE SUBSCRIBER AGREES THAT THE LIMITATIONS AND DISCLAIMERS OF LIABILITY UNDER THIS SECTION 11 CONSTITUTE A FUNDAMENTAL BASIS OF HIS BARGAIN. SUBSCRIBER ACKNOWLEDGES THAT THE ALLOCATIONS OF RISK AND DISCLAIMERS OF WARRANTIES AND LIABILITIES HEREUNDER ARE IN PART REFLECTED IN THE AMOUNT OF PAYMENT AND ALLOW TRUSTED TWIN TO GRANT THE SUBSCRIBER ABILITY TO USE THE SERVICE FOR A REASONABLE CONSIDERATION.
SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES OR LIMITATION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, WHICH MEANS THAT SOME OF THE ABOVE LIMITATIONS MAY NOT APPLY TO SUBSCRIBER. IN THESE JURISDICTIONS, TRUSTED TWIN’S LIABILITY WILL BE LIMITED TO THE GREATEST EXTENT PERMITTED BY LAW.
12.1 Relationship of the Parties. The parties are independent contractors with respect to each other. These Terms do not constitute and shall not be construed as constituting a partnership or joint venture among the parties hereto, or an employee-employer relationship. No party shall have any right to obligate or bind any other party in any manner whatsoever.
12.2 Third-Party Beneficiaries. Nothing herein shall give, or is intended to give, any rights of any kind to any third parties.
12.3 Assignment. Subscriber may not, directly or indirectly, assign any of its rights or obligations under these Terms without the prior written consent of Trusted Twin, which consent will not be unreasonably withheld. Any merger (by operation of law or otherwise), consolidation, reorganization, change in control or sale of all or substantially all of the assets of Subscriber or similar transaction shall be deemed to constitute an attempted assignment of these Terms. Trusted Twin may, without Subscriber’s consent, assign these Terms with Subscriber to any affiliate or in connection with any merger or change of control of Trusted Twin or the sale of all or substantially all of Trusted Twin’s assets provided that any such successor agrees to fulfill its obligations pursuant to these Terms. Subject to the foregoing restrictions, these Terms inure to the benefit of and shall be binding on the parties’ permitted assignees, transferees and successors.
12.4 Force Majeure. Neither party will be responsible for any failure or delay in its performance under these Terms due to causes beyond its reasonable control, including, but not limited to, labor disputes, strikes, lockouts, internet or telecommunications failures, shortages of or inability to obtain labor, energy, or supplies, war, terrorism, riot, acts of God or governmental action, acts by hackers or other malicious third parties and problems with the Internet generally, and such performance shall be excused to the extent that it is prevented or delayed by reason of any of the foregoing.
12.5 Notices. All notices under the terms of these Terms shall be given in writing and sent by registered or certified mail, with postage prepaid and return receipt requested, to (with respect to Trusted Twin) the Trusted Twin address noted in the preamble of these Terms and (with respect to Subscriber) to any Subscriber business address. Notices shall be sent to the attention of the “Legal Department” of each party. All notices shall be presumed to have been given three (3) business days following deposit in the mail as set forth in the foregoing.
12.6 Amendments. An amendment of these Terms shall be binding upon the parties so long as it is in writing and executed by both parties or is presented by Trusted Twin electronically through the Service and accepted in “click-to-agree” form by Subscriber. No regular practice or method of dealing between the parties shall modify, interpret, supplement or alter in any manner the express terms of these Terms.
12.7 Construction. Section headings are for reference purposes only, and should not be used in the interpretation hereof.
12.8 Severability; Waiver; Counterparts. If any provision, or portion thereof, of these Terms are determined by a court of competent jurisdiction to be invalid, illegal or unenforceable, such determination will not impair or affect the validity, legality, or enforceability of the remaining provisions of these Terms, and each provision, or portion thereof, is hereby declared to be separate, severable, and distinct. A waiver of any provision of these Terms will only be valid if provided in writing and will only be applicable to the specific incident and occurrence so waived. The failure by either party to insist upon the strict performance of these Terms, or to exercise any term hereof, will not act as a waiver of any right, promise or term, which will continue in full force and effect.
12.9 Governing Law. These Terms shall be governed by, and construed in accordance with, the laws of Republic of Poland, without reference to conflicts of laws principles.
12.10 Jurisdiction. The parties agree that the common courts of territorial and material jurisdiction in Gdansk, Poland, will have exclusive jurisdiction and venue over any and all claims or disputes related to these Terms, and the parties hereby agree to submit to such jurisdiction exclusively.
12.13 Consumers and non-professionals. Any provisions of these Terms of Service which may be found inconsistent with any absolutely binding provisions of applicable law which provide consumer (or non-professional entrepreneurs who are natural persons) protection or special rights or entitlements reserved for consumers (or such non-professionals) – in particular, but not limited to provisions included in sections 5.2, 6.2, 6.4, 8, 9, 11, 12.3 and 12.10 – shall not apply to contracts and agreements concluded between Trusted Twin and such consumer or non-professional, but only to the extent that would be found inconsistent with such provisions of law.
12.14 Entire Terms. These Terms constitute the complete, final and exclusive Terms between the parties with respect to the subject matter hereof, and supersedes any and all prior or contemporaneous oral or written representations, understandings, Terms or communications between them concerning the subject matter hereof. Neither party is relying upon any warranties, representations, assurances or inducements not expressly set forth herein.
13. Export compliance and use restrictions.
The Service, and other components or software of the Service, which Trusted Twin may provide or make available to Subscriber, may be subject to export control and economic sanctions laws that are or may be introduced by relevant Polish authorities or relevant authorities of the European Union (“Sanction Laws”). Subscriber agrees to comply with all such laws and regulations as they relate to access to and use of the Service, other components and software by Subscriber. Subscriber shall not access or use the Service if Subscriber is located in any jurisdiction in which the provision of the Service, other components or software is prohibited under the Sanction Laws or other applicable laws or regulations (a “Prohibited Jurisdiction”) and Subscriber shall not provide access to the Service to any government, entity or individual located in any Prohibited Jurisdiction or who might be subject to the Sanction Laws. Subscriber represents, warrants and covenants that the use of the Service by the Subscriber shall not infringe any of the Sanction Laws, and, if such use shall later become prohibited due to change of status or change or control of the Subscriber, or, due to any amendment of the Sanction Laws that may be introduced in the term of the use of the Service, the Subscriber shall notify Trusted Twin in writing within 3 (three) days of occurrence of any such event.
Subscriber further warrants that it is not a national of, or a company registered in any Prohibited Jurisdiction and that is shall not permit any of its users to access or use the Service in violation of any Sanction Laws, and that is shall comply with all applicable Sanction Laws.